Receptionist Jobs

A receptionist is a skilled and trained employee that fills an administrative position, either in the waiting area or in the lobby of a certain institution (be it a hotel, a beauty center, a larger corporation or even a medical center). The duties of the receptionists are many: this professional must answer telephone calls and e-mails, he must greet clients or visitors and help them enjoy their stay in the waiting area – in some cases, the receptionist even offers hot beverages such as coffee or tea if the clients need to wait for too long.

What Are The Duties And The Responsibilities Of The Receptionist?

female receptionistIn addition to the duties mentioned above, the receptionist must also set different appointments and deal with record keeping, as well as to perform different office tasks including taxing and photocopying documents for the customers: receptionists who work for smaller companies usually perform bookkeeping duties as well. Also, it is the duty of the receptionist to verify the identification of the employee or to provide visitor passes, as well as to report suspicious or unusual activities to their superiors and to inform the security guard if anything happens.

There is a complex set of skills and knowledge that every receptionist must possess in order to activate in this field: firstly, a good receptionist always understands the importance of discretion and confidentiality, he must be initiative and loyal, open and positive and he must also have a clean and well-groomed look, given the fact that this job involves a lot of contact with customers. At the same time, customer service skills play a vital role, especially for medical receptionists as they need to work with the medical staff, the doctors, patients, visitors and so on. Another notable skill that is essential for this job is being computer literate: these professionals will, most likely, need to answer to e-mails on a daily basis and they will also need to operate various scheduling and billing software programs, and this requires a certain degree of skill.

reception area

Although being a receptionist does not come with too many job opportunities, as this is often considered a dead-end position, the receptionist can achieve a new set of skills or learn how to perform different tasks and functions related to the office work or to pursue further educational opportunities in order to advance. With enough training and experience, a receptionist can become a personal or executive assistant, an interviewer, a secretary, a customer service representative or even an office manager – this is very financially and professionally rewarding.

What Education Do Receptionists Need?

Generally speaking, receptionists only need great communication and organizational skills, they need to be detail-oriented and friendly with the customers – this position seldom requires advanced formal training, unless the receptionist wants to take his career a step forward. However, medical receptionists for instance must have at least a high school diploma and they must take some business school classes in medical billing or medical terminology, to become more familiar with their field of practice.

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